8 replies to this topic

[Eli L]

This *9* hours of downtime has been caused by a damaged fiber optic cable going to/from our data center. This company is not making me very happy so far. Here is their statement of the situation so far:

Quote

We're running with very reduced capacity which is why you're seeing all the packet loss. Everything should be accessible, but you can expect slow connectivity while we're working on adding extra capacity that does not utilize the fiber path in question to NYC. The fact it's a Sunday does not help either however we do have couple of alternatives that should yield results before the fiber path is restored.

We've had a chat with Above.net and we're unable to get a straight answer from them yet regarding ETA but it does look like a major issue for them since they're not able to get to the manhole where the break is. This tells me that conditions must not be safe and for safety reason they cannot get inside and restore the service. Above.net also mentioned that they are working on alternatives paths right now and will proceed with the the solution that takes least amount of time.

This is the first time in 10 years that we've had such a major issue that's out of our control and I can assure everyone that this is being treated with absolutely highest priority and that we're working around the clock to restore normal quality of service

I'm so sorry for any inconvenience this is caused.

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[cpt-bbb]

I've got a spare LAN cable I could lend ya?

[Patrick V]

cpt-bbb, on 14 February 2010 - 03:52 PM, said:

I've got a spare LAN cable I could lend ya?

lol, veryfunny cpt-bbb.
I am starting 2 beleave that these datacenter people are fobbing you off and not giving you a good service. When you pay good money you expect good service. With the packets lost you should know if they are lost if you are using UDP protocal, espicaly in some chat software. I if you are losing packet it's because they didn't plan for the overhead of traffic.

[Ken]

I've never heard of something like that happening.
Well, I'm just glad we are back online.

[vie_ascenseur]

Hey Eli L,

Once again, thanks for the uber-fast downtime report; I agree with Patrick V, that it seems as if they are "fobbing you off" with something other than good service.

Hmm.. methinks they need to get their act together... Fast!

Kind Regards,

Joe

[chetzu]

Problems always show up but I think they have to give you a discount for this " minor " problem ....btw ... I also have some spare cables ... give me their adress and I'll send them right away

P.s : I like their way of saying sory :" this is being treated with absolutely highest priority and that we're working around the clock to restore normal quality of service" ... it's funny because this is their job ... it's not a big thing that they have to act like this because in fact this is their job

[vie_ascenseur]

+1 for chetzu's post

I agree that it is their job to sort this stuff out, and even make sure that it doesn't happen in the first place / in the future!

I take it that the "unaccessible manhole" is one leading to a sewer with H₂O Networks' cabling in place, and the worlds fattest man has had a crap and filled up the sewer - as of such, it is both unsafe and impossible to send a man down there, and so they will be using long reach poles and domestos to remove the "blockage" over the next month.

Now that would be an excuse and a half....

Let's see their real reason when it emerges, now that may be some LOLage material...

Joe

[jacksite]

Is this ok now? Seems a lot faster.

[Patrick V]

Eli L, on 14 February 2010 - 12:01 PM, said:

This *9* hours of downtime has been caused by a damaged fiber optic cable going to/from our data center. This company is not making me very happy so far. Here is their statement of the situation so far:

1 note that I might add is that I have done and experniced in network stuff, not cisco. Far as i know that fiber optic cable is very expensive and very difficult to put the connection end on the cable, their are not much people out their with that skill