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General Support
If you can use these guidelines when posting a support topic the staff here at Vlexo would appreciate it as it saves us time and allows us to solve your issue as soon as possible. If you dont use this template your question may not be answered until you do so.
[b]Account Plan[/b]: [b]cPanel UserName[/b]: [b]Your Domain or Subdomain[/b]: [b]Browser:[/b] [b]System (Mac/PC/Linux):[/b] [b]Nature Of Problem[/b]: Cpanel/FTP/Database/PHP/Other [b]Error you are Getting [If applicable][/b]: [b]Problem[/b]:
Heres an example of how it should go:
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Account Type: Personal 300
cPanel UserName: pizza2
Browser: Chrome
System (Mac/Windows/Linux): Mac
Nature Of Problem: Other
Your Domain/Subdomain: pizza.vlexofree.com
Error you are Getting [If applicable]: 404
Problem: when i go to index.php i get a "404" error not found page, why is this happening?
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*Above is an Example and not an actual problem.
Package Upgrade or Downgrade
To request an account upgrade (or downgrade) please use the form below as a template for your request and start a thread in the support forum.
[b]Your current domain or subdomain: [/b] [b]Your current cPanel Username: [/b] [b]Current Plan: [/b] [b]Requested Plan: [/b] [b]Do you have the ads and linkback on your pages?: [/b] [b]Why do you need an account upgrade/downgrade?: [/b]
If you are upgrading to the Ad-Free plan then refer to http://vlexofree.com...ding_to_Ad-Free
Domain change
Here is the template for the request to change the main domain of your account. Note: If the domain you're trying to change to is parked or an addon domain your need to unpark it or remove it before anything can be done.
[b]cPanel UserName[/b]: [b]Current Domain or Subdomain[/b]: [b]Requested Domain[/b]: [b]Reason for changing[/b]:
