smileyfaze

Account Plan: EXPERT 2000
cPanel UserName: smiley
Your Domain or Subdomain: http://www.smileyfaze.tk
Browser: FireFox v12
System (Mac/PC/Linux): PC
Nature Of Problem: Cpanel
Error you are Getting [If applicable]: Can't login
Problem: Can't login


I tried to login to my CPANEL today, the first time in the last 2 weeks +/-

I used my correct username & password but CPANEL refused to accept my login.
I used FTP & it works/logsin fine with the same exact username & password I have always used.

Before I tried my FTP though, I thought that maybe something was wrong, so I reset my password.
I recieved a confirmation email, & copy/pasted it into my cpanel login screen where required.
It did not accept. I requested a new email---same problem. I again requested a reset email,
& still got the same problem except this time it said my access was suspended & to contact
you for resolution.

What's wrong?

I just loged on to my FTP account into my website & my user name & password(original) still work.

Im totally confused.
Please advise.Thanks

I  just returned home from overseas (family matters) & I find the new account I was working on (when time permits--I work 3 jobs) has been suspended.

I'm going to have to guess it was due to inactivity, & there are two distinct reasons this may be.

Firstly, I haven't published my website to anyone yet because I'm trying to learn how to create a website, then build it once I've learned enough to at least start, & once I feel comfortable that it's worthy to give to close friends & family I will provide them with the address. That will hopefully increase traffic.

Secondly, I have been away overseas for 3 weeks during which I believe I may have only visited the site myself  a few times to show a relative what I'm doing, & what I hope to do.

Please reinstate & un-suspend my account.   By no means am I freeloading, or just letting the site go stale.

True, I haven't accessed it as often as I had originally hoped, & the learning curve is much more difficult than I anticipated (this website building is all new territory to me & the technology is daunting), but being that I am now home again that will change much sooner rather than later, & hopefully I will have more time to digest what I have learned so far.

I hope I've addressed the issue adequately, but if I missed the mark on the reason(s) for my suspension, please notify me because I am eager to know, & this new endeavor is important to me.

I would respectfully request that if the reason my website has been suspended was due to inactivity, please reinstate it for that issue will slowly, but surely be resolved as noted above.

Thank you for your consideration,

Bobby aka SmileyFaze  


My Package:   Expert 2000
My Domain: http://www.smileyfaze.tk
iPanel Username: Smiley